Role Purpose

The Head of Technical Support leads the Critical Power Technical Support function and is the technical authority for the business. The role ensures engineered solutions are safe, compliant, commercially sound and deliverable across data centres, utilities, renewables, infrastructure and industrial sites in the UK, Ireland, Europe and the Nordics.

Key Responsibilities

• Technical leadership: set engineering and design standards, lead governance reviews on major projects and manage technical risk
• Sales support: lead the technical side of major bids and tenders, carry out site surveys and feasibility studies, and approve proposed solutions
• Design and delivery: review and approve designs, drawings and calculations, and support Operations from installation through to commissioning
• Compliance and quality: run technical audits, support incident investigations and keep technical documentation controlled
• Capability building: deliver technical training, build competency frameworks and mentor engineers
• Innovation: evaluate new technologies and support fleet, product and CAPEX decisions
• Team leadership: lead, recruit and develop the Technical Support team, and represent the business at customer technical reviews

Skills & Experience

Essential

• Degree, HNC/HND or equivalent in Electrical Engineering or a related field
• Significant experience in Critical Power, Power Generation, Data Centres, Utilities or Electrical Infrastructure
• Proven experience leading technical or engineering teams
• Strong knowledge of LV/HV systems, UPS, generators, loadbanks, BESS and data centre commissioning
• Excellent stakeholder management and communication skills

Desirable

• Chartered Engineer status, or working towards it
• Experience working across multiple European countries
• Knowledge of grid-connected and renewable energy systems

Key Performance Indicators

• Improved technical contribution to bid win rates
• Fewer technical delivery issues and lower project risk
• Zero serious safety incidents and full compliance with engineering governance
• Increased technical capability across the business
• Positive customer feedback and departmental targets met